At karaksa hotels, we believe that cleaning and linen supply services play a critical role in hotel operations. To this end, we ensure supply stability through the support of Group companies that specialize in cleaning and linens. Hotel staff are also trained on guest room cleaning and linen supply tasks. This deepens mutual understanding of these operations between our companies and gives our staff the capacity to respond to unforeseen circumstances.

Cleaning

Because karaksa hotel has many rooms that can be configured as twin, double or triple-bed rooms, cleaning routines and procedures can be complex. Yet due to our close partnership with Xymax Sala(*1), we perform these procedures seamlessly and to high standards. We have also worked together to establish standards for cleaning and disinfection to limit the spread of infectious diseases.
*1 Xymax Sala and Xymax Sala Hokkaido

Linen supply

The Group company Xymax careSS(*2) operates linen plants in Hokkaido and Mie prefectures, and supplies linens to all karaksa hotels except those in Tokyo. There is a delivery network in place among Group companies, including a relay warehouse in Osaka, allowing us to maintain a stable supply even during disasters or emergencies.
*2 Xymax careSS and Xymax careSS Hokkaido

• Xymax Sala
• Xymax careSS

Emergency preparedness

All karaksa hotels keep an emergency stockpile of supplies. Every hotel is also equipped with a disaster response manual. In addition to fire drills carried out twice annually in accordance with the Fire Services Act, staff also take lessons every month to learn about emergency equipment usage as part of the annual curriculum.

The Xymax Group has established a 24-hour call center and an ITBM (Information Technology Building Maintenance) center to provide extensive support in the event of a water outage, power outage, fire or equipment malfunction.

In the past, when areas surrounding our hotels suffered water and power outages due to major typhoons or large earthquakes, we were able to keep guests and staff safe, and restore utilities quickly, thanks to swift and decisive communication between karaksa hotels and Group companies. We put these experiences to use in improving future disaster preparedness.

• Xymax

Safe and secure building construction, as well as facility management, through the Group

All karaksa hotel buildings are certified earthquake-resistant in accordance with Japanese law. The 24-story karaksa hotel grande Shin-Osaka Tower is equipped with dampers on each floor to reduce vibrations and limit earthquake damage.

Our parent company, Xymax, performs facility maintenance for karaksa hotels. Xymax(*3), which specializes in property management and building maintenance, not only completes all inspections mandated by law, but also conducts regular maintenance like replacing air conditioning filters and cleaning drainage pipes to ensure the comfort of everyone inside. Each hotel expands the scope of its inspections as needed to include checking residual chlorine levels, etc., ensuring that facilities are well maintained and ready for any emergency.
*3 Xymax, Xymax Hokkaido and Xymax Kansai

• Xymax

Sanitation management measures

We have issued a sanitation manual that dictates standardized management of items including the building and its facilities, to food, plumbing, waste and more. In particular, we oversee food sanitation in accordance with HACCP (Hazard Analysis & Critical Control Points) as established by the Ministry of Health, Labour and Welfare. We also have third-party specialists conduct regular sanitary inspections, and we hold a training seminar twice a year on sanitation given by a third-party instructor.

All Group janitorial companies, linen supply service companies and hotels conform to the same sanitation standards. Also, karaksa hotels and the janitorial companies have established standard operating procedures together for cleaning and disinfecting to limit the spread of infectious diseases.

• Xymax Sala

Multilingual support for international guests

At karaksa hotels we actively employ staff from around the world, allowing us to support guests in many languages. In addition to providing AI interpretation devices, we are also able to connect to a professional interpreter via video chat, so that guests don't need to worry about communication.

The smart check-in service on our automated check-in machines is available in five languages. (Excluding Tokyo Ginza)

Allergy information on buffet menus

Our breakfast buffet menus are labeled with allergy information so that guests with dietary restrictions can enjoy meals without worry.

"karaksa hotel for families"
– we welcome guests who are traveling as a family with their kids!

Our unique service, "karaksa hotel for families," provides support for traveling families with children ranging from babies to elementary school students, and for multiple-generation families. We offer a number of limited plans with family-friendly benefits through our website. They include free stays for children under 12 years old, gifts like toys and baby goods, and free breakfast for all family members including young children. We also offer special amenities and services for babies (0–3 years old) and kids (3–6 years old).

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