Safety and Security

At karaksa hotel, we work closely with Xymax Group companies that specialize in hotel operations, including cleaning, linen supply services, facility maintenance, security and more.
Because we provide one-stop hospitality services, we can manage to also be meticulous about the stability of our supplies, in addition to safety and security.

Cleaning and linen supply services

At karaksa hotels, we believe that cleaning and linen supply services play a critical role in hotel operations. To this end, we ensure supply stability through the support of Group companies that specialize in cleaning and linens. Hotel staff are also trained on guest room cleaning and linen supply tasks. This deepens mutual understanding of these operations between our companies and gives our staff the capacity to respond to unforeseen circumstances.


Because karaksa hotel has many rooms that can be configured as twin, double or triple-bed rooms, cleaning routines and procedures can be complex. Yet due to our close partnership with Xymax Sala(*1), we perform these procedures seamlessly and to high standards. We have also worked together to establish standards for cleaning and disinfection to limit the spread of infectious diseases.
*1 Xymax Sala and Xymax Sala Hokkaido

Linen supply

The Group company Xymax careSS(*2) operates linen plants in Hokkaido and Mie prefectures, and supplies linens to all karaksa hotels except those in Tokyo. There is a delivery network in place among Group companies, including a relay warehouse in Osaka, allowing us to maintain a stable supply even during disasters or emergencies.
*2 Xymax careSS and Xymax careSS Hokkaido

Emergency preparedness

All karaksa hotels keep an emergency stockpile of supplies. Every hotel is also equipped with a disaster response manual. In addition to fire drills carried out twice annually in accordance with the Fire Services Act, staff also take lessons every month to learn about emergency equipment usage as part of the annual curriculum.

The Xymax Group has established a 24-hour call center and an ITBM (Information Technology Building Maintenance) center to provide extensive support in the event of a water outage, power outage, fire or equipment malfunction.

In the past, when areas surrounding our hotels suffered water and power outages due to major typhoons or large earthquakes, we were able to keep guests and staff safe, and restore utilities quickly, thanks to swift and decisive communication between karaksa hotels and Group companies. We put these experiences to use in improving future disaster preparedness.

Safe and secure building construction, as well as facility management, through the Group

All karaksa hotel buildings are certified earthquake-resistant in accordance with Japanese law. The 24-story karaksa hotel grande Shin-Osaka Tower is equipped with dampers on each floor to reduce vibrations and limit earthquake damage.

Our Group company, Xymax, performs facility maintenance for karaksa hotels. Specializing in property management and building maintenance, Xymax(*3) completes all inspections mandated by law and also conducts regular maintenance, including replacing air conditioning filters and cleaning drainage pipes to ensure the comfort of everyone. To ensure the facilities are well-maintained and ready for any emergency, each hotel expands the scope of inspections as needed, such as to include checking residual chlorine levels.
*3 Xymax, Xymax Hokkaido and Xymax Kansai

Sanitation management measures

We have issued a sanitation manual that dictates standardized management of items including the building and its facilities, to food, plumbing, waste and more. In particular, we oversee food sanitation in accordance with HACCP (Hazard Analysis & Critical Control Points) as established by the Ministry of Health, Labour and Welfare. We also have third-party specialists conduct regular sanitary inspections, and we hold a training seminar twice a year on sanitation given by a third-party instructor.

All Group janitorial companies, linen supply service companies and hotels conform to the same sanitation standards. Also, karaksa hotels and the janitorial companies have established standard operating procedures together for cleaning and disinfecting to limit the spread of infectious diseases.

Multilingual support for international guests

At karaksa hotels we actively employ staff from around the world, allowing us to support guests in many languages. In addition to providing AI interpretation devices, we are also able to connect to a professional interpreter via video chat, so that guests don't need to worry about communication.

The smart check-in service on our automated check-in machines is available in five languages. (Excluding Tokyo Ginza)

Allergy information on buffet menus

Our breakfast buffet menus are labeled with allergy information so that guests with dietary restrictions can enjoy meals without worry.

"karaksa hotel for families"
– we welcome guests who are traveling as a family with their kids!

Our unique service, "karaksa hotel for families," provides support for traveling families with children ranging from babies to elementary school students, and for multiple-generation families. We offer a number of limited plans with family-friendly benefits through our website. They include free stays for children under 12 years old, gifts like toys and baby goods, and free breakfast for all family members including young children. We also offer special amenities and services for babies (0–3 years old) and kids (3–6 years old).

  • karaksa hotel for families


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Guest rooms sanitized item list
  • ・Door and door knob
  • ・Door latch
  • ・Switches
  • ・Air conditioner switches and remote controls
Living area
Living area
  • ・TV
  • ・TV remote controls
  • ・Refrigerator (front door only)
  • ・Desks, tables and furniture
  • ・Laminated signs and ads
  • ・Telephone
  • ・Hand mirror
  • ・Trash can
  • ・Mineral water bottles
  • ・Electric kettle
  • ・Tea set
  • ・Coffee maker
  • ・Hangers
  • ・Shoehorn
  • ・Deodorizing spray bottles
  • ・Washing and drying machine* (switches, front door only)
  • ・Microwave*
  • ・Security box*
  • ・Delivery box*
  • ・Air purifier/humidifier*
Bed area
Bed area
  • ・Night stand
  • ・Light switches and panels
  • ・Tissue box
  • ・Door and door knob
  • ・Sink and faucet
  • ・Hand soap dispenser
  • ・Hair dryer
  • ・Switches and outlets
  • ・Towel racks
Toilet area
Toilet area
  • ・Door and door knob
  • ・Toilet seat and bowl
  • ・Washlet panel
  • ・Toilet paper holder
  • ・Wash basin and faucet
  • ・Toilet floor (using disinfectant spray)
  • ・Towel racks
  • ・Sanitary disposal box

*Only available in select hotels and rooms

About connecting rooms

Connecting rooms are great options for families and groups. These adjacent rooms are connected by inner doors, allowing guests to move freely back and forth—with the added convenience of two bathrooms. Inner doors can be closed when going to bed.
View our connecting rooms using a 360-degree VR experience

Click on the photo to view 360-degree VR content.