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FAQ

FAQs from our guests are listed here

FAQs from our guests are listed here

Rooms and Accommodation

What are the check-in and check-out times?

Check-in is from 3:00 p.m., check-out is by 11:00 a.m.

What kinds of rooms do you have?

There are seven types of room at the hotel: 10 Hollywood Twin rooms, 16 Kind Double rooms, 39 Standard Twin rooms, 72 Standard Twin with Sofa Bed rooms, 10 Family Triple with Sofa Bed rooms, three Japanese Family rooms and one Accessible room. The interior can be connected to the room next door, providing 84 connecting rooms that can accommodate up to 6 guests. The Japanese Family rooms can also accommodate up to four or to six guests.

Do all rooms have internet access?

Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.

Do guest room TVs have HDMI ports?

Yes, HDMI ports are available on the TVs in the following guest rooms. However, depending on your device, compatibility is not guaranteed. HDMI cables are available for rent. Please inquire at the front desk to borrow one. TV size is indicated in parentheses.
 Family Triple with Sofa Bed (60 inches)
 Standard Twin with Sofa Bed (43 inches)
 Hollywood Twin (43 inches)
 Japanese Family Room (60 inches) *Rooms for four persons only
 Accessible Room (43 inches)

What channels are available on guest room TVs? Also, is it possible to watch TV programs in languages other than Japanese?

Local channels and satellite (BS) broadcasting are available in all rooms. We are sorry, but multilingual programming is not available.

Is smoking permitted in any of the rooms?

Smoking is not permitted in any of the guest rooms. However, smoking areas are available on the fourth and ninth floors.

Do you have a special rate for children?

Sorry, we do not have a child rate. Children aged seven and above are charged at the same rate as adults. Children aged six and under are also charged the same rate as adults if they require a separate bed.

Is there a charge for children who share bedding with their parents?

Children aged six and under may stay at the hotel free of charge if they share a bed with their parents. Please note there is a maximum of one child per adult for each bed installed in your room.

Do you have pajamas for children?

Our guests are kindly requested to bring pajamas for their children as none are available at the hotel.

Can minors stay alone?

Minors (ages 19 and under) are not allowed to stay at our hotel alone or with other minors without submission of a consent form by their relevant parent or guardian. For minors that would like to stay, please download the consent form from the link below, fill it out, sign it and submit it to the front desk on the day of check-in.
You can also send the form to the hotel in advance by postal mail.
Please note that you are required to submit one consent form per minor guest.
PDF download: Accommodation Consent Form for Minors

Can pets stay at the hotel?

We are sorry, but we are a pet-free hotel.

Can service dogs stay at the hotel?

Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.

Is the hotel wheelchair accessible?

Yes. The entire hotel is wheelchair accessible.

Do all rooms have a minibar and fridge?

The rooms do not have a minibar, but they do have a fridge. Please note that the fridges do not contain drinks or other items.

What amenities are available in the rooms?

For a list of the room facilities and amenities available, please click here.

Are skincare sets available in guest rooms?

Skincare sets are not provided in guest rooms, but they are available at the front desk. Please inquire at the front desk.

What items are available on request?

We keep the following items for temporary use by our guests. Should you wish to borrow any of these items, please ask at the front desk.

[Electrical appliances] Air purifier/humidifier, trouser press, rechargers for mobile phone and smart phones, USB charging outlets, extension cords, desk lamps, steam irons
[Daily necessities] Nail clippers, sewing sets, screwdrivers, wine openers
[Games] Cards, UNO, Othello, Chess, Wobbling tower game, Jenga, Pop-up pirate, Wooden puzzles

Café

What time is breakfast served?

Fresh bread and soup are available from 7:00 a.m. to 10:00 a.m. at the Café on the first floor. Entry to the Café closes at 9:40 a.m.

Are outside visitors allowed to use the café?

We are sorry, but only staying guests of karaksa hotels can enjoy the café.

Is the café available for other than breakfast?

Yes, the café is also available at other times. Free drinks will be served from 11:00 a.m. to midnight.

Facilities and Services at the Hotel

Can luggage be left at the hotel before check-in or after check-out?

Yes, you can leave your luggage at the front desk on the first floor. We ask that luggage left with us after check-out be picked up that day, however, guests that have further reservations with us can leave their luggage at the front desk free of charge.

Is it possible to send luggage to the hotel before arrival?

Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel TOKYO STATION, 1-5-3 Yaesu, Chuo-ku, Tokyo 103-0028, Japan
(Tel +81 3 3243 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.

Do you have a delivery service?

Yes, this service is available at the front desk. Packing materials are available.

Are there any shops in the hotel?

We are sorry but there are no shops.

Is there a space for storing valuables?

Please ask the front desk to safely store cash, jewelry and other valuables.

Is it possible to exchange currency at the hotel?

It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.

Do you have vending machines and ice dispensers?

There are vending machines and ice dispensers on the fourth and ninth floors. Alcoholic beverages are not available.

Is there a smoking area?

Yes, please use the smoking areas on the fourth and ninth floors. All other areas of the hotel are non-smoking.

Is there a laundry service?

There is no laundry service, but there is a laundromat on the third floor. The front desk can also advise you about nearby laundries.

Do you have a laundromat?

Yes, they are on the third floor.

Do you have a large hot bath?

We are sorry, but we do not.

Are we allowed to go to the communal area in the slippers provided in the room?

Yes. However, please refrain from wearing them in the first-floor lobby.

Is there a massage room?

There isn't a massage room, but the front desk can introduce nearby massage salons, so please feel free to ask us.

Is internet available throughout the hotel?

Yes, a free Wi-Fi connection is available throughout the hotel.

Can we open the windows in the rooms?

We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.

Access and Environs around the Hotel

How do I get to the hotel from Narita or Haneda Airport?

Please click here for information about how to get to the hotel from the airport.

Is there any place nearby for shopping?

A convenience store is located a one-minute walk from the hotel. A 24-hour supermarket is also located 10 minutes' walk from the hotel. For details, please inquire at the front desk.

What tourist attractions are there near the hotel?

Please click here for information about tourist attractions near the hotel.

Are there any ATMs nearby?

An ATM is available in the convenience store (about one minute from the hotel). The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.

Is there a hospital near the hotel?

The Tokyo Business Clinic, which provides foreign language support, is a 2-minute walk from the hotel and is open until 9:00 p.m.

Is there a hotel shuttle bus?

We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.

Do you have on-site parking?

The hotel does not have a parking lot. However, please inquire at the front desk for information on nearby paid parking lots.

Other

Is there a curfew?

There is no curfew, however the hotel entrance is locked from 1:00 a.m. to 5:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.

How can we get a rental car?

Please ask at the front desk. We will be happy to recommend you a car rental company.

Which credit cards are accepted at the hotel? Also, can I use electronic money and QR code payments?

We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.

What do you do with lost property?

Lost and found items will be handled appropriately in accordance with Japan's Lost Property Act. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.


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About connecting rooms

Connecting rooms are great options for families and groups. These adjacent rooms are connected by inner doors, allowing guests to move freely back and forth—with the added convenience of two bathrooms. Inner doors can be closed when going to bed.
View our connecting rooms using a 360-degree VR experience

Click on the photo to view 360-degree VR content.