FAQs from our guests are listed here
FAQs from our guests are listed here
Check-in is from 3:00 p.m., check-out is by 11:00 a.m.
There are seven types of room at the hotel: 10 Hollywood Twin rooms, 16 Kind Double rooms, 39 Standard Twin rooms, 72 Standard Twin with Sofa Bed rooms, 10 Family Triple with Sofa Bed rooms, three Japanese Family rooms and one Accessible room. The interior can be connected to the room next door, providing 84 connecting rooms that can accommodate up to 6 guests. The Japanese Family rooms can also accommodate up to four or to six guests.
Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.
Yes, HDMI ports are available on the TVs in the following guest rooms. However, depending on your device, compatibility is not guaranteed. HDMI cables are available for rent. Please inquire at the front desk to borrow one. TV size is indicated in parentheses.
Family Triple with Sofa Bed (60 inches)
Standard Twin with Sofa Bed (43 inches)
Hollywood Twin (43 inches)
Japanese Family Room (60 inches) *Rooms for four persons only
Accessible Room (43 inches)
Local channels and satellite (BS) broadcasting are available in all rooms. We are sorry, but multilingual programming is not available.
Smoking is not permitted in any guest rooms, including vaporizers and e-cigarettes. However, smoking areas are available on the fourth and ninth floors.
Sorry, we do not have a child rate. Children aged seven and above are charged at the same rate as adults. Children aged six and under are also charged the same rate as adults if they require a separate bed.
Children aged six and under may stay at the hotel free of charge if they share a bed with their parents. Please note there is a maximum of one child per adult for each bed installed in your room.
Our guests are kindly requested to bring pajamas for their children as none are available at the hotel.
Minors (ages 17 and under) are not allowed to stay at our hotel alone or with other minors without submission of a consent form by their relevant parent or guardian. For minors that would like to stay, please download the consent form from the link below, fill it out, sign it and submit it to the front desk on the day of check-in.
You can also send the form to the hotel in advance by postal mail.
Please note that you are required to submit one consent form per minor guest.
PDF download: Accommodation Consent Form for Minors
We are sorry, but we are a pet-free hotel.
Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.
Yes. The entire hotel is wheelchair accessible.
The rooms do not have a minibar, but they do have a fridge. Please note that the fridges do not contain drinks or other items.
For a list of the room facilities and amenities available, please click here.
Skincare sets are not provided in guest rooms, but they are available at the front desk. Please inquire at the front desk.
We keep the following items for temporary use by our guests. Should you wish to borrow any of these items, please ask at the front desk.
[Electrical appliances] Air purifier/humidifier, trouser press, rechargers for mobile phone and smart phones, USB charging outlets, extension cords, desk lamps, steam irons
[Daily necessities] Nail clippers, sewing sets, screwdrivers, wine openers
[Games] Cards, UNO, Othello, Chess, Wobbling tower game, Jenga, Pop-up pirate, Wooden puzzles
Fresh bread and soup are available from 7:00 a.m. to 10:00 a.m. at the Café on the first floor. Entry to the Café closes at 9:40 a.m.
We are sorry, but only staying guests of karaksa hotels can enjoy the café.
Yes, the café is also available at other times. Free drinks will be served from 11:00 a.m. to midnight.
Yes, you can leave your luggage at the front desk on the first floor. We ask that luggage left with us after check-out be picked up that day, however, guests that have further reservations with us can leave their luggage at the front desk free of charge.
Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel TOKYO STATION, 1-5-3 Yaesu, Chuo-ku, Tokyo 103-0028, Japan
(Tel +81 3 3243 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.
Yes, this service is available at the front desk. Packing materials are available.
We are sorry but there are no shops.
Please ask the front desk to safely store cash, jewelry and other valuables.
It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.
There are ice dispensers on the fourth and ninth floors, and a vending machine on the fourth floor. Alcoholic beverages are not available.
Yes, please use the smoking areas on the fourth and ninth floors. All other areas of the hotel are non-smoking, including vaporizers and e-cigarettes.
There is no laundry service, but there is a laundromat on the third floor. The front desk can also advise you about nearby laundries.
Yes, they are on the third floor.
We are sorry, but we do not.
Yes. However, please refrain from wearing them in the first-floor lobby.
There isn't a massage room, but the front desk can introduce nearby massage salons, so please feel free to ask us.
Yes, a free Wi-Fi connection is available throughout the hotel.
We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.
Please click here for information about how to get to the hotel from the airport.
A convenience store is located a one-minute walk from the hotel. A 24-hour supermarket is also located 10 minutes' walk from the hotel. For details, please inquire at the front desk.
Please click here for information about tourist attractions near the hotel.
An ATM is available in the convenience store (about one minute from the hotel). The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.
The Tokyo Business Clinic, which provides foreign language support, is a 2-minute walk from the hotel and is open until 9:00 p.m.
We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.
The hotel does not have a parking lot. However, please inquire at the front desk for information on nearby paid parking lots.
There is no curfew, however the hotel entrance is locked from 1:00 a.m. to 5:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.
Please ask at the front desk. We will be happy to recommend you a car rental company.
We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.
Lost and found items will be handled appropriately in accordance with Japan's Lost Property Act. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.