We sincerely apologize again for any concern and inconvenience caused to some guests who made reservations at karaksa hotel grande Shin-Osaka Tower regarding the incident where unauthorized persons impersonating Booking.com sent messages attempting to redirect guests to phishing sites.

Regarding our "Important: Apology and notice regarding potential personal information breach and fraudulent phishing messages due to unauthorized access" posted on our official website on Friday, November 8, 2024, we would like to report the following findings based on the investigation conducted by relevant authorities.

1. Incident Details
On Monday, November 4, we discovered unauthorized access to our online reservation management system (hereinafter referred to as "management system"), resulting in the distribution of phishing emails.

Our investigation has revealed that some guests' personal information registered in the management system may have been viewed by third parties. We have already contacted all guests who may have been affected. Please note that the potentially viewed personal information did not include any credit card information.

We kindly ask our guests to remain cautious of suspicious messages and avoid clicking on any links contained in such messages if received.

2. Future Response and Prevention Measures
While we have already implemented measures such as changing the management system passwords and posting security alerts on our website, we will continue to strengthen our security measures and conduct ongoing employee training to thoroughly prevent any recurrence.

If you have any questions or concerns regarding this matter, please don't hesitate to contact our hotel.

Contact Information:
karaksa hotel grande Shin-Osaka Tower
Tel: +81 6 6391 6602
Inquiry Form

Booking.com Customer Service
Tel: +81 3 6743 6650

karaksa hotels