Can luggage be left at the hotel before check-in or after check-out?
Yes, you can leave your luggage at the front desk on the 2nd floor. We ask that luggage left with us after check-out be picked up that day, however, guests who will be staying at the hotel again within seven days can store their luggage with us for free.
Is it possible to send luggage to the hotel before arrival?
Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel grande Shin-Osaka Tower, 3-3-24 Miyahara, Yodogawa-ku, Osaka-shi, Osaka 532-0003, Japan
(Tel +81 6 6391 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.
Do you have a delivery service?
Yes, this service is available at the front desk. Packing materials are available.
Are there any shops in the hotel?
Yes. There is a convenience store on the 1st floor. It's open from 7:00 a.m. to midnight.
Which credit cards are accepted at the hotel? Also, can I use electronic money and QR code payments?
We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.