FAQs from our guests are listed here
FAQs from our guests are listed here
Check-in is from 3:00 p.m., check-out is by 11:00 a.m.
There are 11 types of room at the hotel, including double rooms, twin rooms, 184 rooms accommodating up to three guests, and 20 rooms accommodating up to four guests. There are also 160 connecting rooms linked together by inner doors, which accommodate up to six guests (across two rooms) and are very popular with group travelers. Please click here for more details on each room type.
Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.
Yes, HDMI ports are available on the TVs in the following guest rooms. However, depending on your device, compatibility is not guaranteed. TV size is indicated in parentheses.
High Floor Royal Grande Room (65 inches)
High Floor Grande Room with Tatami (55 inches)
Local channels and satellite (BS) broadcasting are available in all rooms. We are sorry, but multilingual programming is not available.
Smoking is not permitted in any guest rooms, including vaporizers and e-cigarettes. However, smoking areas are available on the second and fourth floors.
Sorry, we do not have a child rate. Children aged seven and above are charged at the same rate as adults. Children aged six and under are also charged the same rate as adults if they require a separate bed.
Children aged six and under may stay at the hotel free of charge if they share a bed with their parents. Please note there is a maximum of one child per adult for each bed installed in your room.
Yes. We provide 70cm, 90cm, 110cm and 130cm-sized pajamas for children. Please ask at the front desk if you would like a pair.
Minors (ages 17 and under) are not allowed to stay at our hotel alone or with other minors without submission of a consent form by their relevant parent or guardian. For minors that would like to stay, please download the consent form from the link below, fill it out, sign it and submit it to the front desk on the day of check-in.
You can also send the form to the hotel in advance by postal mail.
Please note that you are required to submit one consent form per minor guest.
PDF download: Accommodation Consent Form for Minors
We are sorry, but we are a pet-free hotel.
Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.
Yes. The entire hotel is wheelchair accessible.
The rooms do not have a minibar, but they do have a fridge. Please note that the fridges do not contain drinks or other items.
For a list of the room facilities and amenities available, please click here.
Cotton sets, shaving razors, body towels, hairbrushes, hair elastics and skin care sets (makeup remover, facial cleanser, toner, lotion) are available at the amenity bar on the second floor.
Skincare sets are not provided in guest rooms, but they are available at the amenity bar on the second floor.
The following items are available for temporary use by our guests. Should you wish to borrow any of these items, please ask at the front desk.
[Electrical appliances] Air purifier/humidifier, trouser press, different kinds of chargers, steam irons
[Daily necessities] Thermometer, nail clippers, makeup mirror, blankets, wine openers
[Games] Cards, UNO, Othello
Our breakfast buffet is served between 6:30 a.m. and 10:30 a.m. in the 3rd floor restaurant. Entry to the restaurant closes at 10:00 a.m. If you would like to partake, please buy a same-day only breakfast ticket beforehand at the 2nd-floor front desk.
We are sorry, but only staying guests of karaksa hotels can enjoy the restaurant.
Yes. Free drinks will be served from 2:00 p.m. to 10:00 p.m. It is closed at all other times.
Yes, you can leave your luggage at the front desk on the 2nd floor. We ask that luggage left with us after check-out be picked up that day, however, guests who will be staying at the hotel again within seven days can store their luggage with us for free.
Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel grande Shin-Osaka Tower, 3-3-24 Miyahara, Yodogawa-ku, Osaka-shi, Osaka 532-0003, Japan
(Tel +81 6 6391 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.
Yes, this service is available at the front desk. Packing materials are available.
Yes. There is a convenience store on the 1st floor. It's open from 7:00 a.m. to midnight.
Please ask the 2nd-floor front desk to safely store cash, jewelry and other valuables.
A machine that can exchange foreign currency is located next to the second-floor elevator hall.
There are vending machines on the 4th, 10th, 15th and 20th floors. Alcohol and ice dispensers are available on the 4th floor.
Yes, please use the smoking areas on the second and fourth floors. All other areas of the hotel are non-smoking, including vaporizers and e-cigarettes.
There is no laundry service, but there is a laundromat on the 4th floor.
Yes, they are on the 4th floor.
Yes, there are men's and women's large hot baths and saunas on the 4th floor, available free of charge for hotel guests. Please click here for further details on the baths and saunas.
Yes. However, please refrain from wearing them in the 1st- and 2nd-floor lobby and 3rd-floor restaurant areas.
We are sorry , but there isn't a massage room.
Yes, a free Wi-Fi connection is available throughout the hotel.
We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.
Please click here for information about how to get to the hotel from the airports.
There is a convenience store in the building, and another one a 1-minute walk from the hotel. There is also a supermarket a 5-minute walk away. For details, please inquire at the front desk.
Please click here for information about tourist attractions near the hotel.
An ATM is available in the convenience store (about one minute from the hotel). The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.
Yes, Kitano Hospital is a 15-minute drive from the hotel. It is open 24 hours for emergency consultations. Foreign language assistance is available.
We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.
The hotel does not have a parking lot. However, please inquire at the front desk for information on nearby paid parking lots.
There is no curfew, however the hotel entrance is locked from 1:00 a.m. to 5:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.
Please ask at the front desk. We will be happy to recommend you a car rental company.
We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.
Lost and found items will be handled appropriately in accordance with Japan's Lost Property Act. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.