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FAQ

FAQs from our guests are listed here

FAQs from our guests are listed here

Rooms and Accommodation

What are the check-in and check-out times?

Check-in is from 3:00 p.m., check-out is by 11:00 a.m.

What kinds of rooms do you have?

There are 16 types of room at the hotel, including double rooms, twin rooms, 219 rooms accommodating up to three guests, and 20 rooms accommodating up to four guests. There are also 160 connecting rooms linked together by inner doors, which accommodate up to six guests (across two rooms) and are very popular with group travelers. Please click here for more details on each room type.

Do all rooms have internet access?

Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.

Do guest room TVs have HDMI ports?

Yes, HDMI ports are available on the TVs in the following guest rooms. However, depending on your device, compatibility is not guaranteed. All TVs in the rooms listed below are 55 inches in size.
 Panoramic Grande Room with Tatami
 Panoramic Grande Room
 High Floor Grande Room with Tatami
 High Floor Grande Room

What channels are available on guest room TVs? Also, is it possible to watch TV programs in languages other than Japanese?

Local channels and satellite (BS) broadcasting are available in all rooms. We are sorry, but multilingual programming is not available.

Is smoking permitted in any of the rooms?

Smoking is not permitted in any of the guest rooms. However, smoking areas are available on the 2nd and 4th floors.

Do you have a special rate for children?

Sorry, we do not have a child rate. Children aged seven and above are charged at the same rate as adults. Children aged six and under are also charged the same rate as adults if they require a separate bed.

Is there a charge for children who share bedding with their parents?

Children aged six and under may stay at the hotel free of charge if they share a bed with their parents. Please note there is a maximum of one child per adult for each bed installed in your room.

Do you have pajamas for children?

Yes. We provide 70cm, 90cm, 110cm and 130cm-sized pajamas for children. Please ask at the front desk if you would like a pair.

Can minors stay alone?

Minors (ages 19 and under) are not allowed to stay at our hotel alone or with other minors without submission of a consent form by their relevant parent or guardian. For minors that would like to stay, please download the consent form from the link below, fill it out, sign it and submit it to the front desk on the day of check-in.
You can also send the form to the hotel in advance by postal mail.
Please note that you are required to submit one consent form per minor guest.
PDF download: Accommodation Consent Form for Minors

Can pets stay at the hotel?

We are sorry, but we are a pet-free hotel.

Can service dogs stay at the hotel?

Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.

Is the hotel wheelchair accessible?

Yes. The entire hotel is wheelchair accessible.

Do all rooms have a minibar and fridge?

The rooms do not have a minibar, but they do have a fridge. Please note that the fridges do not contain drinks or other items.

What amenities are available in the rooms?

For a list of the room facilities and amenities available, please click here.

Are skincare sets available in guest rooms?

Skincare sets are not provided in guest rooms, but they are available at the front desk. Please inquire at the front desk.

What items are available on request?

The following items are available for temporary use by our guests. Should you wish to borrow any of these items, please ask at the front desk.

[Electrical appliances] Air purifier/humidifier, trouser press, different kinds of chargers, steam irons
[Daily necessities] Thermometer, nail clippers, makeup mirror, blankets, wine openers
[Games] Cards, UNO, Othello

Restaurants

What time is breakfast served?

Our breakfast buffet is served between 6:30 a.m. and 10:30 a.m. in the 3rd floor restaurant. Entry to the restaurant closes at 10:00 a.m. If you would like to partake, please buy a same-day only breakfast ticket beforehand at the 2nd-floor front desk.

Are outside visitors allowed to use the restaurant?

We are sorry, but only staying guests of karaksa hotels can enjoy the restaurant.

Is the restaurant available for other than breakfast?

Yes. Free drinks will be served from 2:00 p.m. to 10:00 p.m. It is closed at all other times.

Facilities and Services at the Hotel

Can luggage be left at the hotel before check-in or after check-out?

Yes, you can leave your luggage at the front desk on the 2nd floor. We ask that luggage left with us after check-out be picked up that day, however, guests who will be staying at the hotel again within seven days can store their luggage with us for free.

Is it possible to send luggage to the hotel before arrival?

Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel grande Shin-Osaka Tower, 3-3-24 Miyahara, Yodogawa-ku, Osaka-shi, Osaka 532-0003, Japan
(Tel +81 6 6391 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.

Do you have a delivery service?

Yes, this service is available at the front desk. Packing materials are available.

Are there any shops in the hotel?

Yes. There is a convenience store on the 1st floor. It's open from 7:00 a.m. to midnight.

Is there a space for storing valuables?

Please ask the 2nd-floor front desk to safely store cash, jewelry and other valuables.

Is it possible to exchange currency at the hotel?

It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.

Do you have vending machines and ice dispensers?

There are vending machines on the 4th, 10th, 15th and 20th floors. Alcohol and ice dispensers are available on the 4th floor.

Is there a smoking area?

Yes, please use the smoking areas on the 2nd and 4th floors. All other areas of the hotel are non-smoking.

Is there a laundry service?

There is no laundry service, but there is a laundromat on the 4th floor.

Do you have a laundromat?

Yes, they are on the 4th floor.

Do you have a large hot bath?

Yes, there are men's and women's large hot baths and saunas on the 4th floor, available free of charge for hotel guests. Please click here for further details on the baths and saunas.

Are we allowed to go to the communal area in the slippers provided in the room?

Yes. However, please refrain from wearing them in the 1st- and 2nd-floor lobby and 3rd-floor restaurant areas.

Is there a massage room?

We are sorry , but there isn't a massage room.

Is internet available throughout the hotel?

Yes, a free Wi-Fi connection is available throughout the hotel.

Can we open the windows in the rooms?

We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.

Access and Environs around the Hotel

How do I get to the hotel from Kansai International Airport / Osaka International Airport (Itami Airport)?

Please click here for information about how to get to the hotel from the airports.

Is there any place nearby for shopping?

There is a convenience store in the building, and another one a 1-minute walk from the hotel. There is also a supermarket a 5-minute walk away. For details, please inquire at the front desk.

What tourist attractions are there near the hotel?

Please click here for information about tourist attractions near the hotel.

Are there any ATMs nearby?

An ATM is available in the convenience store (about one minute from the hotel). The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.

Is there a hospital near the hotel?

Yes, Kitano Hospital is a 15-minute drive from the hotel. It is open 24 hours for emergency consultations. Foreign language assistance is available.

Is there a hotel shuttle bus?

We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.

Do you have on-site parking?

The hotel does not have a parking lot. However, please inquire at the front desk for information on nearby paid parking lots.

Other

Is there a curfew?

There is no curfew, however the hotel entrance is locked from 1:00 a.m. to 5:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.

How can we get a rental car?

Please ask at the front desk. We will be happy to recommend you a car rental company.

Which credit cards are accepted at the hotel? Also, can I use electronic money and QR code payments?

We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.

What do you do with lost property?

Lost and found items will be handled appropriately in accordance with Japan's Lost Property Act. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.


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About connecting rooms

Connecting rooms are great options for families and groups. These adjacent rooms are connected by inner doors, allowing guests to move freely back and forth—with the added convenience of two bathrooms. Inner doors can be closed when going to bed.
View our connecting rooms using a 360-degree VR experience

Click on the photo to view 360-degree VR content.