We have confirmed that some guests who made reservations at karaksa hotel grande Shin-Osaka Tower have received suspicious messages attempting to redirect them to phishing websites (*).

While we have not yet confirmed any actual leakage of personal information and are still investigating the details, we sincerely apologize for causing significant concern and inconvenience to our guests.

1. Incident Details and Timeline

On Monday, November 4, 2024, around 19:38 to 19:39 (JST), we discovered that unauthorized persons were sending messages through Booking.com to some guests who had made reservations at karaksa hotel grande Shin-Osaka Tower, attempting to redirect them to phishing websites. In response, we have sent warning messages to the affected guests and immediately changed the login passwords for our reservation management system.

2. Request to Our Guests

We kindly ask our guests to exercise extreme caution regarding direct messages or suspicious phone calls that appear to be from online travel platforms used for reservations or our hotel.

Please note that neither our hotel nor online travel platforms will ever request credit card information or demand payment through email or booking site chat systems.

If you receive any suspicious communications, please contact either the online travel platform you used for your reservation or our hotel.

We have been strengthening our information security through various setting changes and other measures and will continue our efforts to prevent similar incidents from occurring.

3. Future Response and Prevention Measures

We are currently investigating the cause in cooperation with related organizations and will implement necessary measures to ensure thorough prevention of recurrence.

We will provide updates as more information becomes available.

Contact Information:

karaksa hotel grande Shin-Osaka Tower

Tel: +81 6 6391 6602

Inquiry Form

Booking.com Customer Service

Tel: +81 3 6743 6650

We sincerely apologize again for any concern and inconvenience this incident may have caused. karaksa hotels

(*) A "phishing website" refers to a fraudulent website that impersonates legitimate websites to illegally obtain personal information and credit card numbers.