FAQ FAQs from our guests are listed here

Rooms and Accommodation

What are the check-in and check-out times?

Check-in is from 3:00 p.m., check-out is by 11:00 a.m.

What kinds of rooms do you have?

There are six types of room at the hotel: one Standard Double room, seven Standard Twin rooms, 34 Superior Twin/Double rooms, nine Premier Twin/Double rooms, three Deluxe Twin/Double rooms and three Executive Twin/Double rooms, ranging in size from 26m² to 43m². The interior of all rooms is functional and comfortable. For further details on our guest rooms, please click here. Fourteen of these rooms are connected rooms that are popular with families and groups.

Do all rooms have internet access?

Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.

Do guest room TVs have HDMI ports?

Yes, HDMI ports are available on the TVs in all guest rooms. However, depending on your device, compatibility is not guaranteed. HDMI cables are available for rent. Please inquire at the front desk to borrow one. All TVs are 43 inches in size.

What channels are available on guest room TVs? Also, is it possible to watch TV programs in languages other than Japanese?

Local channels and satellite (BS) broadcasting are available in all rooms. We are sorry, but multilingual programming is not available.

Is smoking permitted in any of the rooms?

Smoking is not permitted in any guest rooms, including vaporizers and e-cigarettes. However, a smoking area is available on the second floor.

Do you have a special rate for children?

Sorry, we do not have a child rate. Children aged seven and above are charged at the same rate as adults. Children aged six and under are also charged the same rate as adults if they require a separate bed.

Is there a charge for children who share bedding with their parents?

Children aged six and under may stay at the hotel free of charge if they share a bed with their parents. Please note there is a maximum of one child per adult for each bed installed in your room.

Do you have pajamas for children?

Yes. We have sizes for children who are 70cm, 90cm, 110cm, and 130cm tall and are booked using our karaksa hotel for families plan. Please fill in the necessary information when reserving the plan. However, please note that the number is limited.
For more information about karaksa hotel for families, please click here.

Can minors stay alone?

Minors (ages 17 and under) are not allowed to stay at our hotel alone or with other minors without submission of a consent form by their relevant parent or guardian. For minors that would like to stay, please download the consent form from the link below, fill it out, sign it and submit it to the front desk on the day of check-in.
You can also send the form to the hotel in advance by postal mail.
Please note that you are required to submit one consent form per minor guest.
PDF download: Accommodation Consent Form for Minors

Can pets stay at the hotel?

We are sorry, but we are a pet-free hotel.

Can service dogs stay at the hotel?

Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.

Is the hotel wheelchair accessible?

Yes. The entire hotel is wheelchair accessible.

Do all rooms have a minibar and fridge?

All guest rooms are equipped with a refrigerator. Mineral water, tea, and coffee are also available. A minibar is available for guests who have reserved an executive room.

What amenities are available in the rooms?

For a list of the room facilities and amenities available, please click here.

Are skincare sets available in guest rooms?

Skincare sets are provided in all guest rooms.

What items are available on request?

We keep the following items for temporary use by our guests. If you wish to borrow any of these items, please ask at the front desk.

[Electrical appliances] Trouser press, steam irons, hair irons, cell phone chargers, extension cords, desk lamps, DVD players
[Daily necessities] Nail clippers, sewing sets, ice buckets, wine coolers, wine openers, baby bathtub, cushion guards
[Games] Cards, UNO, Othello, Chess, Wobbling tower game, etc.


What time is breakfast served?

You can enjoy a leisurely breakfast in your room, delivered at the time you specify (extra fee applies). Light refreshments are also available in the second-floor lounge. (free of charge).

Are outside visitors allowed to use the lounge?

We are sorry, but only staying guests of karaksa hotels can enjoy the lounge.

What are the lounge hours?

The lounge is available from 6:30 a.m. to 10:00 p.m.
Morning hours are from 6:30 a.m. to 10:00 a.m., tea hours are from 10:00 a.m. to 5:00 p.m. and bar hours are from 5:00 p.m. to 10:00 p.m.

Facilities and Services at the Hotel

Can luggage be left at the hotel before check-in or after check-out?

Yes, you can leave your luggage at the front desk on the second floor.

Is it possible to send luggage to the hotel before arrival?

Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel premier Tokyo Ginza, 1-6-6 Shimbashi, Minato-ku, Tokyo 105-0004, Japan
(Tel +81 3 3573 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.

Do you have a delivery service?

Yes, this service is available at the front desk. Packing materials are available.

Are there any shops in the hotel?

We are sorry but there are no shops.

Is there a space for storing valuables?

Please place cash, jewelry and other valuables in the security box in your room.

Is it possible to exchange currency at the hotel?

It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.

Do you have vending machines and ice dispensers?

There are no vending machines and ice dispensers. However, beverages and ice are available at the second-floor lounge. Beverages and ice are also available in the Mini-Lounge on the 10th floor, which is exclusively for Premier Floor guests.

Is there a smoking area?

Yes, please use the smoking area on the second floor. All other areas of the hotel are non-smoking, including vaporizers and e-cigarettes.

Is there a laundry service?

Yes, there is a laundry service. Please inquire at the front desk.

Do you have a laundromat?

There is no laundromat but there is a laundry service. Please inquire at the front desk.

Do you have a large hot bath?

We are sorry, but we do not.

Are we allowed to go to the communal area in the slippers provided in the room?

Yes. However, please refrain from wearing them in the second-floor lobby.

Is internet available throughout the hotel?

Yes, a free Wi-Fi connection is available throughout the hotel.

Can we open the windows in the rooms?

We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.

Access and Environs around the Hotel

How do I get to the hotel from Narita or Haneda Airport?

Please click here for information about how to get to the hotel from the airport.

Is there any place nearby for shopping?

There is a convenience store a one-minute walk from the hotel. In addition, a 24-hour supermarket is just nearby. For details, inquire at the front desk.

What tourist attractions are there near the hotel?

Please click here for information about tourist attractions near the hotel.

Are there any ATMs nearby?

An ATM is available in the convenience store one minutes' walk away. The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.

Is there a hospital near the hotel?

The National Cancer Center Hospital is a 12-minute walk from the hotel. For nighttime emergencies, Nishida Clinic Shimbashi is an 8-minute walk away.

Is there a hotel shuttle bus?

We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.

Do you have on-site parking?

The hotel has one disabled parking space. Please contact us in advance if you require use of this parking space. For other guests, the front desk can provide information about nearby paid parking lots.


Is there a curfew?

There is no curfew, however the hotel entrance is locked from 1:00 a.m. to 5:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.

How can we get a rental car?

Please ask at the front desk. We will be happy to recommend you a car rental company.

Which credit cards are accepted at the hotel? Also, can I use electronic money and QR code payments?

We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.

What do you do with lost property?

Lost and found items will be handled appropriately in accordance with Japan's Lost Property Act. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.


© KARAKSA HOTELS Corporation All Rights Reserved



About connecting rooms

Connecting rooms are great options for families and groups. These adjacent rooms are connected by inner doors, allowing guests to move freely back and forth—with the added convenience of two bathrooms. Inner doors can be closed when going to bed.
View our connecting rooms using a 360-degree VR experience

Click on the photo to view 360-degree VR content.