RESERVATIONS
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RESERVATIONS

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FAQ FAQs from our guests are listed here

Rooms and Accommodation

What are the check-in and check-out times?

Check-in is from 3:00 p.m., check-out is by 11:00 a.m.

What kinds of rooms do you have?

There are six types of room at the hotel: one Standard Double room, seven Standard Twin rooms, 34 Superior Twin/Double rooms, nine Premier Twin rooms, three Deluxe Twin rooms and three Executive Twin rooms, ranging in size from 26m2 to 43m2. The interior of all rooms is functional and comfortable. For further details on our guest rooms, please click here. Fourteen of these rooms are connected rooms that are popular with families and groups.

Do all rooms have internet access?

Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.

Is it possible to watch TV programs in languages other than Japanese?

We are sorry, but multilingual programming is not available.

Is smoking permitted in any of the rooms?

Smoking is not permitted in any of the guest rooms. However, smoking area is available on the second floor.

Do you have a special rate for children?

Sorry, we do not have a child rate. Children aged seven and above are charged at the same rate as adults. Children aged six and under are also charged the same rate as adults if they require a separate bed.

Is there a charge for children who share bedding with their parents?

Children aged six and under may stay at the hotel free of charge if they share a bed with their parents. Please note there is a maximum of one child per adult for each bed installed in your room.

Do you have pajamas for children?

Our guests are kindly requested to bring pajamas for their children as none are available at the hotel.

Can pets stay at the hotel?

We are sorry, but we are a pet-free hotel.

Can service dogs stay at the hotel?

Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.

Is the hotel wheelchair accessible?

Yes. The entire hotel is wheelchair accessible.

Do all rooms have a minibar and fridge?

Rooms do not have a minibar, but they do have a fridge. Mineral water, tea and coffee are provided. Guests who would like alcoholic beverages can visit the second-floor lounge, which offers such drinks in the evening.

What amenities are available in the rooms?

For a list of the room facilities and amenities available, please click here.

What items are available on request?

We keep the following items for temporary use by our guests. Should you wish to borrow any of these items, please ask at the front desk.

[Electrical appliances] Trouser press, rechargers for mobile phone and smart phones, extension cords, voltage converters
[Daily necessities] Nail clippers, sewing sets, screwdrivers
[Games] Cards, UNO, Othello, chess

Lounge

What time is breakfast served?

A buffet-style breakfast is available from 6:30 a.m. to 10:00 a.m. in the second-floor lounge. A breakfast delivery service is also available. For details, please inquire at the front desk.

Are outside visitors allowed to use the lounge?

We are sorry, but only staying guests of karaksa hotels can enjoy the lounge.

Is the lounge available for other than breakfast?

Yes, the lounge is also available at other times, including tea time and evening bar time. Lounge hours are from 6:30 a.m. to 10:00 p.m.

Facilities and Services at the Hotel

Can luggage be left at the hotel before check-in or after check-out?

Yes, you can leave your luggage at the front desk on the second floor.

Is it possible to send luggage to the hotel before arrival?

Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel premier Tokyo Ginza, 1-6-6 Shimbashi, Minato-ku, Tokyo 105-0004, Japan
(Tel +81 3 3573 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.

Do you have a delivery service?

Yes, this service is available at the front desk. Packing materials are available.

Are there any shops in the hotel?

We are sorry but there are no shops.

Is there a space for storing valuables?

Please place cash, jewelry and other valuables in the security box in your room.

Is it possible to exchange currency at the hotel?

It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.

Do you have vending machines and ice dispensers?

There are no vending machines and ice dispensers. However, beverages and ice are available at the second-floor lounge.

Is there a smoking area?

Yes, please use the smoking area on the second floor. All other areas of the hotel are non-smoking.

Is there a laundry service?

Yes, there is a laundry service. Please inquire at the front desk.

Do you have a laundromat?

There is no laundromat but there is a laundry service. Please inquire at the front desk.

Do you have a large hot bath?

We are sorry, but we do not.

Are we allowed to go to the communal area in the slippers provided in the room?

Yes. However, please refrain from wearing them in the second-floor lobby.

Is internet available throughout the hotel?

Yes, a free Wi-Fi connection is available throughout the hotel.

Can we open the windows in the rooms?

We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.

Access and Environs around the Hotel

How do I get to the hotel from Narita or Haneda Airport?

Please click here for information about how to get to the hotel from the airport.

Is there any place nearby for shopping?

There is a convenience store a one-minute walk from the hotel. In addition, a 24-hour supermarket is just nearby. For details, inquire at the front desk.

What tourist attractions are there near the hotel?

Please click here for information about tourist attractions near the hotel.

Are there any ATMs nearby?

An ATM is available in the convenience store one minutes’ walk away. The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.

Is there a hospital near the hotel?

The National Cancer Center Hospital is a 12-minute walk from the hotel. For nighttime emergencies, Nishida Clinic Shimbashi is an 8-minute walk away.

Is there a hotel shuttle bus?

We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.

Do you have on-site parking?

The hotel has one disabled parking space. Please contact us in advance if you require use of this parking space. For other guests, the front desk can provide information about nearby paid parking lots.

Other

Is there a curfew?

There is no curfew, however the hotel entrance is locked from 1:00 a.m. to 5:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.

How can we get a rental car?

Please ask at the front desk. We will be happy to recommend you a car rental company.

What credit cards are accepted at the hotel?

We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay.

What do you do with lost property?

We keep lost property for up to three months. Food in an open packet will be disposed of on the day it is found, while food in a sealed packet will be kept for three days before it is disposed of. Valuables will be kept at the hotel for five days, then reported to the nearest police station.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items.


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About connecting rooms

Connecting rooms are great options for families and groups. These adjacent rooms are connected by inner doors, allowing guests to move freely back and forth—with the added convenience of two bathrooms. Inner doors can be closed when going to bed.
View our connecting rooms using a 360-degree VR experience

Click on the photo to view 360-degree VR content.