FAQ FAQs from our guests are listed here

Check-in is from 3:00 p.m., and check-out is by 11:00 a.m.
Guests who make a reservation through the official website can enjoy late check-out until 12:00 noon.

There are six types of room at the hotel: one Standard Double room, seven Standard Twin rooms, 34 Superior Twin/Double rooms, nine Premier Twin/Double rooms, three Deluxe Twin/Double rooms and three Executive Twin/Double rooms, ranging in size from 26m² to 43m². The interior of all rooms is functional and comfortable. For further details on our guest rooms, please click here. Fourteen of these rooms are connected rooms that are popular with families and groups.

Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.

Yes, HDMI ports are available on the TVs in all guest rooms. However, depending on your device, compatibility is not guaranteed. HDMI cables are available for rent. Please inquire at the front desk to borrow one. All TVs are 43 inches in size.

Local channels and satellite (BS) broadcasting are available in all rooms. We are sorry, but multilingual programming is not available.

Smoking is not permitted in any guest rooms, including vaporizers and e-cigarettes. However, a smoking area is available on the second floor.

Our apologies, but we do not offer a child rate. Children seven and above will be charged the same rate as an adult. Children six and under are also charged the same rate as adults if they require a separate bed.
Guests who make a reservation through the official website will receive a special offer of a free stay for children 12 and under who are sharing a bed with their parents. However, a maximum of one child per adult for each bed, and a maximum of two children per room.

Children six and under may stay at the hotel free of charge if they share a bed with their parents. However, a maximum of one child per adult for each bed, and a maximum of two children per room.
Guests who make a reservation through the official website will receive a special offer for a free stay for children 12 and under who are sharing a bed with their parents.

Yes. We have sizes for children who are 70 cm, 90 cm, 110 cm, and 130 cm tall. Please ask at the front desk if you would like a pair. However, please note that the number is limited.

Minors (ages 17 and under) are not allowed to stay at our hotel alone or with other minors without submission of a consent form by their relevant parent or guardian. For minors that would like to stay, please download the consent form from the link below, fill it out, sign it and submit it to the front desk on the day of check-in.
You can also send the form to the hotel in advance by postal mail.
Please note that you are required to submit one consent form per minor guest.
PDF download: Accommodation Consent Form for Minors

We are sorry, but we are a pet-free hotel.

Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.

Yes. The entire hotel is wheelchair accessible.

All guest rooms are equipped with a refrigerator. Mineral water, tea, and coffee are also available. A minibar is available for guests who have reserved an executive room.

For a list of the room facilities and amenities available, please click here.

Skincare sets are provided in all guest rooms.

We keep the following items for temporary use by our guests. If you wish to borrow any of these items, please ask at the front desk.

[Electrical appliances] Trouser press, steam irons, hair irons, cell phone chargers, extension cords, desk lamps, DVD players
[Daily necessities] Nail clippers, sewing sets, ice buckets, wine coolers, wine openers, baby bathtub, cushion guards
[Games] Cards, UNO, Othello, Chess, Wobbling tower game, etc.

You can enjoy a leisurely breakfast in your room, delivered at the time you specify (extra fee applies). Light refreshments are also available in the second-floor lounge. (free of charge).

We are sorry, but only staying guests of karaksa hotels can enjoy the lounge.

The lounge is available from 6:30 a.m. to 10:00 p.m.
Morning hours are from 6:30 a.m. to 10:00 a.m., tea hours are from 10:00 a.m. to 5:00 p.m. and bar hours are from 5:00 p.m. to 10:00 p.m.

Yes, you can leave your luggage at the front desk on the second floor.

Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel premier Tokyo Ginza, 1-6-6 Shimbashi, Minato-ku, Tokyo 105-0004, Japan
(Tel +81 3 3573 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.

Yes, this service is available at the front desk. Packing materials are available.

We are sorry but there are no shops.

Please place cash, jewelry and other valuables in the security box in your room.

It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.

There are no vending machines and ice dispensers. However, beverages and ice are available at the second-floor lounge. Beverages and ice are also available in the Mini-Lounge on the 10th floor, which is exclusively for Premier Floor guests.

Yes, please use the smoking area on the second floor. All other areas of the hotel are non-smoking, including vaporizers and e-cigarettes.

Yes, there is a laundry service. Please inquire at the front desk.

There is no laundromat but there is a laundry service. Please inquire at the front desk.

We are sorry, but we do not.

Yes. However, please refrain from wearing them in the second-floor lobby.

Yes, a free Wi-Fi connection is available throughout the hotel.

We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.

Please click here for information about how to get to the hotel from the airport.

There is a convenience store a one-minute walk from the hotel. In addition, a 24-hour supermarket is just nearby. For details, inquire at the front desk.

Please click here for information about tourist attractions near the hotel.

An ATM is available in the convenience store one minutes' walk away. The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.

The National Cancer Center Hospital is a 12-minute walk from the hotel. For nighttime emergencies, Nishida Clinic Shimbashi is an 8-minute walk away.

We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.

The hotel has one disabled parking space. Please contact us in advance if you require use of this parking space. For other guests, the front desk can provide information about nearby paid parking lots.

There is no curfew, however the hotel entrance is locked from 1:00 a.m. to 5:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.

Please ask at the front desk. We will be happy to recommend you a car rental company.

We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.

Lost and found items will be handled appropriately in accordance with Japan's Lost Property Act. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.