At karaksa hotels, we guarantee that the rates offered on our official website are the best available. If you find a lower rate on another booking site for the same stay that meets all the conditions listed below, please contact the hotel you've booked through our inquiry form within 24 hours of making your reservation. After verifying your reservation details, if we confirm that our guarantee has not been met, we promise to offer you the same rate as you've found.

Conditions for Best Rate Guarantee

To qualify for our Best Rate Guarantee, the following conditions must be met:

• ● Same hotel
• ● Same stay dates (check-in and check-out dates)
• ● Same number of guests
• ● Same room type (including view)
• ● Same check-in and check-out times
• ● Same payment method
• ● Same cancellation policy
• ● Same services and benefits including amenities

Exclusions from Best Rate Guarantee

• ● Corporate rates or rates available only to specific groups
• ● Rates for specific membership organizations
• ● Package rates including facilities other than accommodation, transportation, or meals
• ● Rates that can only be booked by phone or are not available on the official website
• ● Rates requiring prepayment with coupons, vouchers, or credit cards
• ● Rates set by travel agencies where the hotel cannot control the selling price
• ● Rates requiring credit card information at the time of booking
• ● Rates on auction or group buying sites
• ● Rates that fluctuate due to exchange rates

FAQ

The rate for Monday, Month X (Xth) is higher than for Monday, Month X (Yth), even though both are weekdays.

Our guarantee only applies to the same date.

I booked a one-night stay, but another site's "multi-night stay plan" has a cheaper rate for that night.

The other site's rate requires multiple nights. The guarantee doesn't apply to different plans or different lengths of stay.

karaksa hotel XX is cheaper than karaksa hotel YY.

The guarantee only applies to the same hotel.

A credit card company's member site has a lower rate.

Rates for specific membership organizations are excluded from our guarantee.

A travel agency's brochure shows a lower rate.

Rates set by travel agencies are excluded as we cannot control their pricing.

How to Claim Best Rate Guarantee

To claim our Best Rate Guarantee, please submit the following information through the inquiry form of the hotel you've booked within 24 hours of making your reservation. We will review your claim and contact you.

• ● Please ensure that all karaksa hotels' Best Rate Guarantee conditions are met.
• ● Please include the following items in your claim:
• • 1. Your reservation number from our official website
  • 2. Information to verify both the reservation rate on the karaksa hotels official website and the rate on the competing booking site (including the name of the booking site, plan name, rate, etc.)
• ● Claims cannot be made for cancelled reservations.

For inquiries or to claim our Best Rate Guarantee, please use the contact form of each hotel.