Direct Booking Benefits
& Best Rate Guarantee

Book through our website
for the lowest rates
and exclusive benefits!

Direct Booking Benefits & Best Rate Guarantee

Get the best rates and exclusive perks when you book through our official website! Available to all guests.
Become a member for additional point rewards! No registration fees or annual charges.
For the best deals on karaksa hotels, book through our official website.

About our Best Rate Guarantee

• Official
  website
  exclusives

  

  Special rates through our official website

  Up to 10% off regular room rates!

• Official
  website
  exclusives

  

  Free stays for kids 12 & under sharing beds

  Kids sharing beds eat free with breakfast plan. (excluding Tokyo Ginza)

• Official
  website
  exclusives

  

  Late check-out until
  12:00 noon

  Normal check-out of 11:00 extended
  one hour free.

• Official
  website
  exclusives

  

  Official website
  exclusive plans

  Offering a wide range of event-based and commemorative plans!

• Members
  only

  

  Use your points

  Redeem 5% on your total rate, with a 10-point minimum for new bookings.

• Members
  only

  

  No registration fees
  or annual charges

  Registration is easy! Join now and enjoy greater convenience and savings.

*Reservations including airline tickets may differ from those listed above. Please see our FAQ below.

Registration is easy!

1. Step1
   Create your account

   

   Access the member registration page.

2. Step2
   Fill in the form

   

   Fill in the required fields and click the "Create your Account" button.

3. Step3
   Approval

   

   Click on the membership registration authorization URL in the email we send.

4. Step4
   Registration complete

   

   You're now a member!

• Earning points
• Using points

• Earning points
• Using points

FAQ

Can I register as a member at the hotel reception desk?

No. You can only register to become a member via our official website. Click here to register.

Are there any fees for registration or annual membership?

No. We don't charge for registration or annual membership.

Do you issue membership cards?

No, we don't issue any cards.

Do points accrue for bookings made over the phone or at the front desk?

Points will only be awarded for bookings made via the official karaksa hotel website.

Reservations made over the phone or through booking sites other than our official website are not eligible to receive points.

Do my points have an expiration date?

Your points are valid for 12 months from the check-out date of each booking.

Are there any differences or things to be aware of when booking a reservation that includes airline tickets compared to a regular guest room reservation?

• 1. Special rates for members apply up to the amount of room rate portion only. They do not apply to airline tickets and car rental charges.


• 2. Points will not be awarded. (Points will also not be awarded for the room rate portion as well.)


• 3. Points accumulated can be used up to the amount of the room rate portion.


• 4. Only credit card payments are accepted.


• 5. Coupons cannot be used.


• 6. Please contact the following travel agency to change or cancel your reservation. Changes or cancellations cannot be made at the hotel.

  For inquiry
  White Bear Family Co., Ltd.
  Tel +81 6 6371 3281
  (Business hours: Monday–Friday, 10:00–17:00)


• 7. The cancellation policy differs from the room-only reservations, so please read it carefully.

I cannot register or login with my social media account (i.e. Facebook or LINE).

There are two possible reasons that you are having trouble logging in:

• 1. You may not be able to login through social media depending on your device, browser or OS version. In this case, please use your email address for registration.


• 2. If you first register with your email address, you cannot login by linking your social media account with a different email address. If the email address used for membership registration and the email address of your social media account are the same, you can login to your membership from your social media account by linking them.


• *Please refrain from registering more than one account. Even if you have registered more than one account, the points awarded to each account cannot be combined.