Thank you for your continued patronage of karaksa hotels.

From January 5 (Mon.) to January 20 (Tue.), we conducted a guest satisfaction survey for customers who have previously stayed with us. However, we have identified an issue where some security settings are preventing reward coupons from being delivered properly.

We sincerely apologize for any inconvenience and concern this may have caused.

If you have already completed the survey but the coupon has not yet been reflected in your My Page, we kindly ask you to contact us following the procedures below.

[How to Contact Us]
Please enter the email address used for your membership registration in this inquiry form.

[Important Notes (Please read carefully)]
-Please be sure to enter the email address used for your membership registration. Please note that if you enter a different address, we will not be able to issue the coupon.
-For those who have already received the reward coupon, our system cannot issue it again. Thank you for your understanding.

We apologize for the inconvenience and thank you for your understanding and support.

karaksa hotels