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RESERVATIONS

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FAQ

FAQs from our guests are listed here

FAQs from our guests are listed here

Rooms and Accommodation

What are the check-in and check-out times?

Check-in is from 3:00 p.m., check-out is by 11:00 a.m.

What kinds of rooms do you have?

There are six types of room. Apart from the two high-floor triple rooms and one wheelchair-accessible room, all rooms are twins. Aside from a wheelchair-accessible room, all rooms have independent shower rooms, sinks and toilets, which are a user-friendly design for the convenience of our guests. Please click here for more details on each room type. We also have 24 connecting rooms. These can be used together to accommodate parties of up to four people (across two rooms).

Do all rooms have internet access?

Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.

Is smoking permitted in any of the rooms?

Smoking is not permitted in any of the guest rooms. However, smoking areas are available on the 6th and 8th floors.

Is it possible to watch TV programs in languages other than Japanese?

Yes, non-Japanese programs are available for free on the TV through internet service. Please ask at the front desk about available programs.

Do you have a special rate for children?

Sorry, we do not have a child rate. Children aged six and above are charged at the same rate as adults. Children aged under six are also charged the same rate as adults if they require a separate bed.

Is there a charge for children who share bedding with their parents?

Children under six may stay at the hotel free of charge if they share bedding with their parents. Please note there is a maximum of one child per adult for one bed.

Do you have pajamas for children?

Our guests are kindly requested to bring pajamas for their children as none are available at the hotel.

Can pets stay at the hotel?

We are sorry, but we are a pet-free hotel.

Can service dogs stay at the hotel?

Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.

Is the hotel wheelchair accessible?

Yes. The entire hotel is wheelchair accessible.

Do all rooms have a minibar and fridge?

The rooms do not have a minibar, but they do have a fridge. Please note that the fridges do not contain drinks or other items.

What amenities are available in the rooms?

For a list of the room facilities and amenities available, please click here.

What items are available on request?

We keep the following items for temporary use by our guests. Should you wish to borrow any of these items, please ask at the front desk.
[Electrical appliances] Humidifier, air purifier, trouser press, rechargers for mobile phone and smart phones, extension cords, voltage converters
[Daily necessities] Nail clippers, sewing sets, screwdrivers
[Games] Cards, UNO, Othello, chess

Is it possible to purchase amenities such as shampoo?

Guest room amenities are not for sale at the hotel. If you would like to know the names of the products, please ask at the front desk.

Restaurants

What time and where is breakfast served?

A buffet-style breakfast is available from 7:00 a.m. to 10:00 a.m. in the restaurant on the second floor.

Are outside visitors allowed to use the restaurant?

We are sorry, but only staying guests of karaksa hotels can enjoy the restaurant.

Is the restaurant available for other than breakfast?

We are sorry, but the restaurant is only open for breakfast. However, Leisure Space is open from 7:00 a.m. to midnight where you can enjoy food or drinks. Please note that there is no food or drink service in the Leisure Space; please bring your own food or drinks or purchase them from the vending machines.

Facilities and Services at the Hotel

Can luggage be left at the hotel before check-in or after check-out?

Yes, you can leave your luggage at the front desk on the first floor.

Is it possible to send luggage to the hotel before arrival?

Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel Osaka Shinsaibashi I, 1-6-9 Bakuromachi, Chuo-ku, Osaka-shi, Osaka 541-0059, Japan
(Tel +81 6 6268 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.

Do you have a delivery service?

Yes, this service is available at the front desk. Packing materials are available.

Are there any shops in the hotel?

There are no shops, but there are various types of vending machines in the Leisure Space on the second floor.

Is there a space for storing valuables?

Please place cash, jewelry and other valuables in the security deposit boxes in the first floor lobby.

Do you have vending machines and ice dispensers?

There are vending machines on the second and fifth floors. Those on the fifth floor also sell alcohol. There are no ice dispensers, but ice is available at the front desk.

Is there a smoking area?

Yes, please use the smoking areas on the 6th and 8th floors. All other areas of the hotel are non-smoking.

Is there a laundry service?

There is no laundry service, but there is a laundromat on the fourth floor. The front desk can also advise you about nearby laundries.

Do you have a laundromat?

Yes, they are on the fourth floor.

Do you have a large public bath?

We are sorry, but we do not.

Are we allowed to go to the communal area in the slippers provided in the room?

Yes.

Is there a massage room?

There is no massage room, but there are two coin-operated massage chairs in the Leisure Space on the second floor. The front desk can also arrange a massage for you, so please feel free to ask us.

Is there a prayer room for Muslims?

Yes, there is a prayer room on the third floor. Prayer mats and attire are also provided free of charge. Every guest room ceiling indicates Qibla, the direction of Mecca, for the purposes of prayer.

Is internet available throughout the hotel?

Yes, a free Wi-Fi connection is available throughout the hotel.

Can we open the windows in the rooms?

We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.

Access and Environs around the Hotel

How do I get to the hotel from Kansai International Airport / Osaka International Airport (Itami Airport)?

Please click here for information about how to get to the hotel from the airports.

Is there any place nearby for shopping?

There is a convenience store approx. a one-minute walk from the hotel. There are also a supermarket, drugstore and local retail stores around five minutes’ walk away. For details, please ask at the front desk.

What tourist attractions are there near the hotel?

Please click here for information about tourist attractions near the hotel.

Are there any ATMs nearby?

There is a Seven Bank ATM in the Family Mart store, a one-minute walk from the hotel, and also at the convenience store five minute’s walk away. ATMs that handle international cards are available at the nearby Seven Eleven convenience store and post office. For details, please ask at the front desk.

Is it possible to exchange currency at the hotel?

It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.

Is there a hospital near the hotel?

Osaka Red Cross Hospital (General and Emergency) is located 11 minutes’ drive from the hotel.

Is there a hotel shuttle bus?

We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.

Do you have on-site parking?

We have one space available for disabled guests. If you wish to use this space, please contact us in advance.

Other

Is there a curfew?

The entrance to the hotel is locked from 1:00 a.m. to 5:00 a.m., however the front door can be opened with your room key card.

How can we get a rental car?

Please ask at the front desk. We will be happy to recommend you a car rental company.

What credit cards are accepted at the hotel?

We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay.

What do you do with lost property?

We keep lost property for up to three months. Food in an open packet will be disposed of on the day it is found, while food in a sealed packet will be kept for three days before it is disposed of. Valuables will be kept at the hotel for five days, then reported to the nearest police station.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items.


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