We have confirmed that some of our guests' reservations were cancelled without prior notice due to a system error on the online travel platform Agoda. We sincerely apologize for any inconvenience and concern this may have caused to our valued guests.

Incident Details
Date and Time of Occurrence: May 21, 2025, 12:00 AM - 8:00 AM (Japan Standard Time)
During the above time period, due to Agoda's system error, rooms were sold at rates significantly different from the regular rates set by our hotels, and we have confirmed that cancellation processing was carried out on May 30th without prior notice to our guests.

[Affected Reservations]
■ Reservations made during the above occurrence period for check-in dates of June 15, 2025 and thereafter
Cancellation processing was executed by Agoda on May 30, 2025.

Request to Our Guests
We kindly ask guests who made the affected reservations to contact our hotels. We will do our best to assist you and address your concerns.

Contact Information:
Inquiry Form

We are currently investigating the cause in cooperation with related parties and will implement necessary measures to ensure thorough prevention of recurrence.
We sincerely apologize again for any concern and inconvenience this incident may have caused.

karaksa hotels