Initiatives Under the "New Normal"

karaksa hotels

Initiatives Under
the "New Normal"

At karaksa hotels, we are supporting initiatives under the "new normal" to protect the health and well-being of our guests.
Using the expertise and functionality of our group across our janitorial, linen supply and facility management services,
we aim to provide you the most secure and comfortable stay possible.

karaksa hotels & Group Initiatives

Avoiding the "Three Cs" During Your Stay

  • Plastic partitions are being used as sanitary barriers at front desks.
  • Please maintain social distancing measures in all public areas:
    • ・Front desks
    • ・Elevators and escalators
    • ・Restaurant and lounge areas
    • ・Smoking rooms
    • ・Shuttle buses, etc.
  • Contactless check-in/check-out and payment machines are available, including five different languages for international guests. (excluding Tokyo Ginza and Kyoto I)
  • Main lobbies, restaurants, lounges, corridors and guest rooms are ventilated 24 hours a day.
The Three Cs are (1) Closed spaces, (2) Crowded places and (3) Close-contact settings.

Recommendations for Avoiding the "Three Cs"

Approximately half of karaksa hotel rooms are connecting rooms that allow two rooms to be connected with interior doors. This provides two separate bathrooms and is a perfect choice when you need more space.

Sanitation Management Measures

Public Areas
  • Thorough cleaning and direct sanitization of the following:
    • ・Front desk counters
    • ・Shared pens
    • ・Handrails
    • ・Doorknobs
    • ・Elevator buttons
    • ・Vending machines
    • ・Tables, chairs and drink dispensers in restaurant and lounge areas
  • Hand sanitizer (alcohol-based) is available at hotel front desks, in main lobbies, restaurants, and large hot baths, in front of elevators and in washrooms.
  • Humidifiers are in operation near hotel front desks.
  • Hand dryers are currently not in operation, and paper towels are provided.
  • All shuttle bus interiors are being sanitized. (service currently suspended)
Guest Rooms

Guest Cooperation

  • We are confirming the travel itineraries and health condition of our guests upon arrival. We are asking all guests to take their temperature. In necessary cases, we are requesting guests to receive medical consultation at a medical institution. In some other cases, we are asking guests to refrain from using hotel public areas and cooperate with certain limitations to guest services.
  • Please wear a mask inside the hotel at all times. We are distributing masks to guests who request them.
  • We are encouraging all guests to use hand sanitizer.
  • If you are staying more than one night, cleaning your room may be put on hold or canceled as requested.
  • Breakfast buffets have been modified or are temporarily unavailable.
  • Large hot baths are currently operating under revised conditions.
  • While staying at any karaksa hotels location, if you develop a fever, chills or a cough, please notify a staff member.
  • We are asking all guests to cooperate with advance payment or electronic payment.

Staff Countermeasures

  • All staff are wearing masks and glasses.
  • All staff are having their physical condition checked upon arrival to work.
  • All staff are being strictly requested to wash their hands, sanitize regularly and gargle.
At karaksa hotels, we will amend these initiatives as necessary in response to changing needs and situations.


© KARAKSA HOTELS Corporation All Rights Reserved


Guest rooms sanitized item list
  • ・Door and door knob
  • ・Door latch
  • ・Switches
  • ・Air conditioner switches and remote controls
Living area
Living area
  • ・TV
  • ・TV remote controls
  • ・Refrigerator (front door only)
  • ・Desks, tables and furniture
  • ・Laminated signs and ads
  • ・Telephone
  • ・Hand mirror
  • ・Trash can
  • ・Mineral water bottles
  • ・Electric kettle
  • ・Tea set
  • ・Coffee maker
  • ・Hangers
  • ・Shoehorn
  • ・Deodorizing spray bottles
  • ・Washing and drying machine* (switches, front door only)
  • ・Microwave*
  • ・Security box*
  • ・Delivery box*
  • ・Air purifier/humidifier*
Bed area
Bed area
  • ・Night stand
  • ・Light switches and panels
  • ・Tissue box
  • ・Door and door knob
  • ・Sink and faucet
  • ・Hand soap dispenser
  • ・Hair dryer
  • ・Switches and outlets
  • ・Towel racks
Toilet area
Toilet area
  • ・Door and door knob
  • ・Toilet seat and bowl
  • ・Washlet panel
  • ・Toilet paper holder
  • ・Wash basin and faucet
  • ・Toilet floor (using disinfectant spray)
  • ・Towel racks
  • ・Sanitary disposal box

*Only available in select hotels and rooms

About connecting rooms

Connecting rooms are great options for families and groups. These adjacent rooms are connected by inner doors, allowing guests to move freely back and forth—with the added convenience of two bathrooms. Inner doors can be closed when going to bed.
View our connecting rooms using a 360-degree VR experience

Click on the photo to view 360-degree VR content.