Avoiding the "Three Cs" During Your Stay

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  Plastic partitions are being used as sanitary barriers at front desks.
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  Please maintain social distancing measures in all public areas:
• • ・Front desks
  • ・Elevators and escalators
  • ・Restaurant and lounge areas
  • ・Smoking rooms
  • ・Shuttle buses, etc.
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  A portion of our hotels have automated check-out machines that can be used to return room keys for guests that don't require check-out payment.
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  Main lobbies, restaurants, lounges, corridors and guest rooms are ventilated 24 hours a day.

Recommendations for Avoiding the "Three Cs"

Approximately half of karaksa hotel rooms are connecting rooms that allow two rooms to be connected with interior doors. This provides two separate bathrooms and is a perfect choice when you need more space.

About connecting rooms

Sanitation Management Measures

Public Areas

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  Thorough cleaning and direct sanitization of the following:
• • ・Front desk counters
  • ・Shared pens
  • ・Handrails
  • ・Doorknobs
  • ・Elevator buttons
  • ・Vending machines
  • ・Tables, chairs and drink dispensers in restaurant and lounge areas

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  Hand sanitizer (alcohol-based) is available at hotel front desks, in main lobbies, restaurants, and large hot baths, in front of elevators and in washrooms.
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  Cleverin sterilizers that help eliminate viruses in the air have been placed at hotel front desks.
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  Humidifiers are in operation near hotel front desks.
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  Hand dryers are currently not in operation, and paper towels are provided.
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  All shuttle bus interiors are being sanitized. (service currently suspended)

Guest Rooms

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  All room keys are disinfected before being handed over to guests.
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  Over 40 individual high-contact items and surfaces are being even more thoroughly sanitized than usual, included the use of alcohol and chlorine.
  For a list of sanitized items, click here

  Guest rooms sanitized item list

  Entrance	・Door and door knob ・Door latch ・Switches ・Air conditioner switches and remote controls
  Living area	・TV ・TV remote controls ・Refrigerator (front door only) ・Desks, tables and furniture ・Laminated signs and ads ・Telephone ・Hand mirror ・Trash can ・Mineral water bottles ・Electric kettle ・Tea set ・Coffee maker ・Hangers ・Shoehorn ・Deodorizing spray bottles ・Washing and drying machine* (switches, front door only) ・Microwave* ・Security box* ・Delivery box* ・Air purifier/humidifier*
  Bed area	・Night stand ・Light switches and panels ・Tissue box
  Bathroom	・Door and door knob ・Sink and faucet ・Hand soap dispenser ・Hair dryer ・Switches and outlets ・Towel racks
  Toilet area	・Door and door knob ・Toilet seat and bowl ・Washlet panel ・Toilet paper holder ・Wash basin and faucet ・Toilet floor (using disinfectant spray) ・Towel racks ・Sanitary disposal box

  *Only available in select hotels and rooms

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  All sanitation measures are double checked by our janitorial service company managers and persons in charge.
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  The karaksa hotel Group's janitorial service and linen supply service companies are taking the same sanitation management measures as all karaksa hotels.

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  We are confirming the travel itineraries and health condition of our guests upon arrival. We are asking all guests to take their temperature. In necessary cases, we are requesting guests to receive medical consultation at a medical institution. In some other cases, we are asking guests to refrain from using hotel public areas and cooperate with certain limitations to guest services.
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  Please wear a mask inside the hotel at all times. We are distributing masks to guests who request them.
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  We are encouraging all guests to use hand sanitizer.
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  If you are staying more than one night, cleaning your room may be put on hold or canceled as requested.
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  Breakfast buffets have been modified or are temporarily unavailable.
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  Large hot baths are currently operating under revised conditions.
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  While staying at any karaksa hotels location, if you develop a fever, chills or a cough, please notify a staff member.
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  We are asking all guests to cooperate with advance payment or electronic payment.

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  All staff are wearing masks and glasses.
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  All front desk staff are wearing Cleverin stick mobile sterilizers that help eliminate viruses in the air.
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  All staff are having their physical condition checked upon arrival to work.
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  All staff are being strictly requested to wash their hands, sanitize regularly and gargle.