FAQs from our guests are listed here
FAQs from our guests are listed here
Check-in is from 3:00 p.m., check-out is by 11:00 a.m.
There are 4 types of room at the hotel. In addition to 31 king double rooms, 8 standard twin rooms and 72 twin rooms with extra bed, we have one semi double room. Aside from the semi double room, all rooms have a functional layout featuring separate showers, sinks and toilets. For details on our guest rooms, please click here. We also have 64 connecting rooms that are popular with families and groups.
Yes, at karaksa hotels free Wi-Fi is available in all rooms and throughout the hotel.
Local channels are available in all rooms. We are sorry, but multilingual programming is not available.
Smoking is not permitted in any guest rooms, including vaporizers and e-cigarettes. However, a smoking area is available on the first floor.
Sorry, we do not have a child rate. Children aged seven and above are charged at the same rate as adults. Children aged six and under are also charged the same rate as adults if they require a separate bed.
Children aged six and under may stay at the hotel free of charge if they share a bed with their parents. Please note there is a maximum of one child per adult for each bed installed in your room.
Yes. We have sizes for children who are 90cm, 110cm, and 130cm tall and are booked using our karaksa hotel for families plan. Please fill in the necessary information when reserving the plan. However, please note that the number is limited.
For more information about karaksa hotel for families, please click here.
Minors (ages 17 and under) are not allowed to stay at our hotel alone or with other minors without submission of a consent form by their relevant parent or guardian. For minors that would like to stay, please download the consent form from the link below, fill it out, sign it and submit it to the front desk on the day of check-in.
You can also send the form to the hotel in advance by postal mail.
Please note that you are required to submit one consent form per minor guest.
PDF download: Accommodation Consent Form for Minors
We are sorry, but we are a pet-free hotel.
Yes. If you plan to bring a service dog, please inform the hotel in advance at the time of booking.
Yes. The entire hotel is wheelchair accessible.
The rooms do not have a minibar, but they do have a fridge. Please note that the fridges do not contain drinks or other items.
For a list of the room facilities and amenities available, please click here.
Cotton sets, shaving razors, body towels, hairbrushes and skin care sets (makeup remover, facial cleanser, toner, lotion) are available at the amenity bar on the first floor.
Skincare sets are not provided in guest rooms, but they are available at the amenity bar on the first floor.
We keep the following items for temporary use by our guests. Should you wish to borrow any of these items, please ask at the front desk.
[Electrical appliances] Air purifier/humidifier, trouser press, rechargers for mobile phone and smart phones, extension cords, voltage converters, steam irons
[Daily necessities] Nail clippers, sewing sets, screwdrivers
[Games] Cards, UNO, Othello, chess
A buffet-style breakfast is available from 7:00 a.m. to 10:00 a.m. in the restaurant on the first floor. Please be seated by 9:30 a.m.
We are sorry, but only staying guests of karaksa hotels can enjoy the restaurant.
The restaurant space is available, however no food or drink is served outside of breakfast hours.
Yes, you can leave your luggage at the front desk on the first floor.
Yes. Please mark luggage clearly with the name of the guest, check-in date, luggage contents and contact information and send it to the following address:
Front Desk, karaksa hotel Osaka Namba, 2-9-13 Nishishinsaibashi, Chuo-ku, Osaka-shi, Osaka 542-0086, Japan
(Tel +81 6 6212 6602)
*Please do not include cash, valuables or raw food items in the luggage. Your luggage will be handed to you when you check in. If you would like to have your luggage taken directly to your room, please request so to the front desk before your arrival.
Yes, this service is available at the front desk. Packing materials are available.
There are no shops, but there are various types of vending machines on the fifth and ninth floors.
Please ask the front desk to safely store cash, jewelry and other valuables.
It is not possible at the hotel, however the front desk can provide details of nearby banks that offer currency exchange services.
There are vending machines on the fifth and ninth floors. There are no ice dispensers, but ice is available at the front desk.
Yes, please use the smoking area on the first floor. All other areas of the hotel are non-smoking, including vaporizers and e-cigarettes.
There is no laundry service, but there is a laundromat on the second floor. The front desk can also advise you about nearby laundries.
Yes, they are on the second floor.
We are sorry, but we do not.
There is no massage room.
Yes, a free Wi-Fi connection is available throughout the hotel.
We are sorry, but the windows do not open for safety reasons. Please note that the air vent in the bathroom provides ventilation 24 hours a day.
Please click here for information about how to get to the hotel from the airports.
A convenience store is within one minute's walk. Also, the Dotonbori Shopping Arcade and Shinsaibashi Shopping Mall are both about five minutes away. For details, please ask at the front desk.
Please click here for information about tourist attractions near the hotel.
A Seven Bank ATM is available in the convenience store five minutes' walk away. The convenience store and post office have ATMs that accept foreign cards. For details, please ask at the front desk.
Osaka Red Cross Hospital (General and Emergency) is located 15 minutes’ drive from the hotel.
We are sorry, we do not provide shuttle bus services. Please click here for directions to the hotel.
We have one space available for disabled guests. If you wish to use this space, please contact us in advance.
There is no curfew, however the hotel entrance is locked from 01:00 a.m. to 07:00 a.m. for security reasons. The entrance can be opened using your room key. Alternatively, use the intercom to speak with the hotel staff.
Please ask at the front desk. We will be happy to recommend you a car rental company.
We accept VISA, MasterCard, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ and UnionPay. We also accept electronic money and QR code payments.
Lost and found items will be handled appropriately in accordance with Japan's Lost Property Act. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons.
*In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.